When will my order ship?
We stock over 97% of the items on our site and ship from our distribution center located in Greenwood, IN. Some items will ship from a remote warehouse we have in Creola, AL. Most, but not all, orders that are placed by Noon Eastern Standard Time will ship the same day. Whether or not your order ships the day you place it depends on the volume of orders we are processing and availability. Some products must be ordered in from the manufacturer, which can increase the lead time before we can ship from 2-10 business days. If you must have same day shipping, please give us a call so we can double-check availability and get your order out the door (866-764-9900). 2:00 PM Eastern Standard Time is the cutoff for any same day shipping requests.
When will my order arrive?
With very few exceptions, your order should not take more than 2-7 business days to arrive at your door for standard shipping. We use a variety of shipping methods including UPS Sure Post, UPS Ground, the U.S. Postal Service. With UPS Sure Post, UPS will take your package to your local Post Office and your local Post Office will make the final delivery. Please enter your shipping address as an address that can be delivered by your post office. We can ship orders to PO Boxes using this service. Business days are defined as Monday - Friday, and do not include weekend days or holidays. Next Day Air and Second Day Air expedited delivery services are available on most items that we stock. Air shipments cannot ship to Post Office Boxes, they must have a physical street address. It is important to note that shipping times are in business days, and not calendar days. For example, an order shipped on a Friday for Next Day delivery will be delivered the following Monday since Saturday and Sunday are not considered business days. UPS Next Day and Second Day air shipments are the only shipments that have guaranteed delivery sevice days.
At this time, we ship ONLY to the continental USA, Hawaii, and Alaska. Freight shipments or shipments of large items to Alaska or Hawaii will be quoted on a case-by-case basis.
WE DO NOT SHIP to Canada, Puerto Rico, US Virgin Islands or any international locations.